Refund Policy

Eligibility

You may request a full refund within 7 days when paid AI credit was unused during that paid period. Other requests, including duplicate or provider fault cases, receive manual review. An eligible request freezes that period's paid credit while it is reviewed; free credit remains available. In-flight work should finish before a decision.

How to request

Submit a refund request from Account, or email support@easycad.me with your transaction ID and reason. Do not send card numbers. A request does not itself reverse funds. Refunds for Creem payments are processed through Creem after review; payment-provider processing times apply. Cancellation alone keeps paid access until the paid period ends.

Limits and rights

This 7-day unused-credit policy does not replace or restrict mandatory consumer rights or applicable withdrawal rights under Creem Buyer Terms. Those rights may allow a 14-day withdrawal period where applicable. A test checkout is not a real charge and cannot produce a cash refund.

Creem Buyer Terms — withdrawal and refunds